Manage the parent account and recover access

Sign in to the right space

Parent login uses your email and password. Your child’s username and PIN do not work in this form. An expired session returns you to login; sign in with the same credentials to find the associated profiles.

1. Open Parent login.
2. Enter the registration email without extra spaces and the parent password.
3. If asked to complete the profile, enter the required information and save.
4. Check that the expected children’s profiles appear on the dashboard.

• Parent login
• My parent profile

Missing confirmation email or forgotten password

After registration, look for the confirmation message in your inbox, spam and other mail folders. Check the entered address before repeating registration.

If you have forgotten your password or no longer have access to the address, contact Excellia through the contact form or info@excellia.pro. Provide the account address and describe the problem. The team will explain the appropriate verification process; never send your password or your child’s PIN.

• Get help signing in

Use a shared device

The parent account includes family settings and payments. When your child works independently, use child login instead and end your parent session if another person will use the device.

Before deleting a child’s profile, check the consequences with Excellia if you want to keep their creations or records. Deleting a profile is not a way to fix a login problem.

• Keep using the same parent account to find profiles already created.
• Do not send screenshots containing a password, PIN or payment information.
• On a public computer, sign out and decline to save credentials.

• Open child login